Colours

by Ell

Returns Policy

Noë products are 100% made in Italy with love and passion.

We want you to enjoy your brand new Noë shoes, sneakers and boots.

 

The leather of this Noë product has been worked only with natural and vegetable products and dyed manually and therefore any possible differences & imperfections should be considered as aesthetic features of the products.

 

To preserve the original quality of your Noë item, clean with a soft cloth and a light natural wax or shoe cream and keep away from sources of heat and damp.

 

Returns & Exchanges

 

Your satisfaction is our priority at Colours by Ell and we stand for excellent customer service and flexibility.

 

In the unlikely event that you should want to return Noë sneakers or brogues purchased in person at one of our events or from our webshop please email us - returns@coloursbyell.com.

 

You can return the item with the delivery note in unworn condition and in the original packing to us within 14 days for a refund.  The refund will be processed within 30 days.

 

Note : If the item has already been worn/used returning the item is not possible.

 

How does an exchange work?

 

If you need a different size or colour just follow the same procedure as with returns, and re-order the right article (or write it down on the delivery note

 

You can always contact us to reserve the wanted item while your return is being processed.

 

To preserve your right to return we offer a few tips for trying the products after delivery:

 

Always try inside on a clean floor or soft carpet so no damage is done to the bottom sole. If the size feels too small, don't force anything to prevent the leather from stretching and damaging. Thin socks prevent stains within the shoe. Always keep the shoes out of sunlight or other bright light sources to make sure decolouration doesn't take place.

 

If you have used any shoe care products

and wish to return your item please contact us!

 

Discounted items:

 

Discounted items cannot be returned. If approved by Colours by Ell, an exchange for an article with at least the same value is possible.

 

What does it cost to return an item?

 

Returns in the UK are normally by Royal Mail small parcel service - 2nd class recorded delivery – cost £3.95 (January 2019)

 

A return that takes place according to the procedure and within 14 days period has the full amount of the original item excluding shipping costs refunded.

 

We cannot be held responsible for items lost in the post. Make sure the packing is up to standards: we do not accept damaged goods as returns.

 

Wrong or damaged item received?

 

The quality of our products and their packings is always strictly checked before shipment. If something doesn't look right, or a mistake has been made, we are happy to solve this for you!

 

Be sure to report any damages or mistakes within 48 hours after receiving your shipment, so we can solve it within your evaluation period.

 

For any other questions regarding Returns or Exchanges please contact Colours by Ell directly

 

Email: enquiries@coloursbyell.com Tel: 0044 (0) 7714003406